Fix your smart meter or energy problem — fast

Simple tools and guides to help you understand what's wrong, take action, and get it resolved.

Start Health Check

What's going wrong?

Pick the problem that sounds most like yours.

Signal / Connectivity Gas Meter Issues Billing / Tariff Problems Switching Issues Solar / EV / Battery PAYG / Top-Up

Tools to help you fix it

Each tool is built for a specific job. Pick the one you need.

Health Check Diagnose your smart meter problem step by step
Complaint Generator Build a formal complaint letter in minutes
Bill Checker Spot errors, estimate charges, and understand your tariff
Problem Tracker Log and track your issue through to resolution
Gas Calculator Convert readings and check your bill

How it works

  1. Find your problem Use the Health Check or pick from the problem list above
  2. Take action Generate a complaint letter, check your bill, or read your rights
  3. Track it to resolution Log your issue and follow it through until it's fixed
Start Health Check

Why trust Smart Meter Help UK

  • Built using real UK smart meter experience
  • Based on real customer issues — not generic advice
  • Designed to help you take action quickly